Shipping Policy
Legal notice
The information contained on this page is for general informational purposes only and provides information about how our Shipping Policy works. It does not constitute legal advice nor does it guarantee automatic compliance with local or international laws.
Each user is responsible for knowing and complying with the laws applicable in their jurisdiction. For specific advice, we recommend consulting a legal specialist.
Venus Suits is committed to providing clear information on delivery times, costs, and conditions, ensuring transparency and security with every order.
Shipping Policy: Basics
A Shipping Policy is a document that governs the relationship between the store and its customers, clearly establishing the times, costs, and responsibilities of the delivery process.
At Venus Suits, we are committed to ensuring our customers have accurate information about how their orders are shipped to the United States.
Our policy seeks to:
Ensure clarity in delivery times and costs.
Establish responsibilities in case of delays, losses, or errors in management.
Provide customers with confidence when making their online purchases.
What our Shipping Policy includes
Coverage: We currently ship to the entire United States. Currently, we do not ship to Mexico or other countries (we will be expanding our coverage to Mexico soon).
Processing and Delivery Times: Orders are processed within 1 to 2 business days after payment confirmation. Estimated delivery time is 3 to 7 business days throughout the United States.
Shipping costs: These are automatically calculated based on the address provided. Free shipping may be offered on special occasions.
Courier: We work with recognized and reliable companies. Customers will receive a tracking number to track their order.
Delays or losses: Trajes Venus is not responsible for delays attributable to the courier. In case of loss, we will process the claim with the courier company.
Incorrect addresses: The customer is responsible for providing correct delivery information. In the event of a return due to an incorrect address, the customer will be responsible for reshipping costs.