Refund Policy
Legal notice
The information contained on this page is for general informational purposes only and provides information about how our Refund Policy works. It does not constitute legal advice nor does it guarantee automatic compliance with local or international laws.
Each user is responsible for knowing and complying with the laws applicable in their jurisdiction. For specific advice, we recommend consulting a legal specialist.
Venus Suits establishes this policy to provide clarity and confidence to all of our customers.
Refund Policy: basics
A Refund Policy is a document that governs how returns and refunds are handled, protecting both the customer and the business.
At Venus Suits, we want our customers to feel secure when purchasing online, knowing they have the right to request a refund under clear and transparent conditions.
Our principles are:
Comply with consumer protection laws in the United States.
Provide a simple and fast process for valid returns.
Ensure fair treatment for both the customer and the company.
What should be included in the Refund Policy document
Refund Request Deadline: Customers may request a refund within 7 calendar days of delivery.
Product Conditions: Items must be returned in their original, unused condition, with tags and complete packaging.
Full or partial refund:
Full refund in case of defective products or shipping errors.
Partial refund in cases where the product shows signs of use or damage attributable to the customer.
Refund Method: Will be processed to the same payment method used (PayPal, Zelle, card, etc.).
Refund time: The process may take up to 10 business days after receiving and verifying the product.
Return costs: Except in cases of error or defect, return shipping costs are the customer's responsibility.